Last updated: 2 March 2026
This Refund and Cancellation Policy outlines the terms for refunds and cancellations on the AI Agent Marketplace operated by Irizpro. We strive to provide fair and transparent policies for our digital services while maintaining the integrity of our credit-based system.
1.1 Refund Window: Credits purchased through our marketplace are eligible for a full refund within 7 days of purchase, subject to the conditions below.
1.2 Conditions for Refund:
1.3 Processing Fee: A processing fee of ₹50 (or 2% of transaction amount, whichever is higher) will be deducted from the refund amount to cover payment gateway charges.
1.4 Refund Timeline: Approved refunds will be processed within 5-7 business days. The amount will be credited to the original payment method used for the purchase.
1.5 Partial Credit Usage: If you have used some credits from your purchase, only the unused portion (if any) may be eligible for refund, minus the processing fee.
2.1 No Refund After Access: Once you purchase access to an AI agent, that purchase is non-refundable. Agent access grants you the ability to execute workflows indefinitely (subject to credit availability).
2.2 Pre-Purchase Information: We provide detailed information about each agent, including descriptions, features, and credit costs. Please review this information carefully before purchasing.
2.3 Technical Issues: If you encounter technical issues preventing you from using an agent you purchased, contact our support team. We will investigate and may provide:
3.1 Failed Executions: If a workflow execution fails due to technical issues on our platform or the n8n service, we will refund the credits consumed for that execution.
3.2 User Error: Credits will not be refunded for executions that fail due to:
3.3 Incomplete Results: If a workflow execution completes but produces incomplete or unexpected results, contact support with execution details. We will review and may provide credit refunds on a case-by-case basis.
3.4 Automatic Refunds: In cases of system-detected failures, credits may be automatically refunded to your account within 24-48 hours.
4.1 Pending Transactions: You can cancel a credit purchase transaction before payment completion. Once payment is confirmed by Razorpay, the transaction cannot be cancelled (refund policy applies instead).
4.2 Workflow Execution: Workflow executions cannot be cancelled once initiated. Credits are deducted immediately upon execution start.
4.3 Account Cancellation: You may request account deletion at any time. Upon account deletion:
5.1 Fraudulent Transactions: If we detect fraudulent activity or unauthorized transactions on your account, we will investigate and may issue full refunds.
5.2 Service Discontinuation: If we discontinue a specific agent or service, users who purchased access will be notified in advance. Options may include:
5.3 Platform Shutdown: In the unlikely event of platform shutdown, we will provide at least 30 days notice and refund unused credits (minus processing fees).
To request a refund, please follow these steps:
All payments are processed through Razorpay. Refunds are also processed via Razorpay and are subject to their policies and timelines. Razorpay may take 5-10 business days to process refunds depending on your bank or payment method.
For Razorpay-specific refund queries, you can contact Razorpay support at https://razorpay.com/support/
8.1 Contact Us First: Before initiating a chargeback with your bank or card issuer, please contact our support team. Most issues can be resolved quickly through direct communication.
8.2 Chargeback Consequences: Initiating a chargeback without contacting us may result in account suspension pending investigation. False or unjustified chargebacks may lead to permanent account termination.
8.3 Dispute Resolution: We are committed to resolving disputes fairly. If you are unsatisfied with our initial response, you may escalate to management for further review.
Refunds will NOT be provided in the following cases:
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated revision date. Purchases made after policy changes will be subject to the new terms.
For refund requests or questions about this policy, contact us:
Irizpro
Office No 03, 8th Floor, B-Wing, City Vista, Kharadi
Downtown Road, near Ashoka Nagar
Pune, Maharashtra 411014, India
Email: nidhi@irizpro.in
Phone: +91-9370754234, +91-8369834848, +91-8956953044
Support Hours: Monday to Friday, 10:00 AM - 6:00 PM IST